Homeowner Portal

Trusted Partners

Our Trusted Partners program connects Board Members with vetted, high-quality vendors who
meet The Management Trust’s standard for excellence, professionalism, and reliability. Every
partner is committed to ethical service, quality workmanship, and helping communities succeed.

Why owners partner with us

Trusted Partners are more than service providers. They are vendors carefully vetted by The
Management Trust to help Boards make informed, confident decisions. Each Trusted Partner
has demonstrated reliability, professionalism, and a commitment to delivering exceptional
service while adhering to the Trust Code of Conduct.

Benefits of working with a Trusted Partner:

Increased confidence in vendor selection

Better communication + responsiveness

Proven expertise + reliable service delivery

Why Trusted Partners matter

Trusted Partners help Boards identify service providers they can trust. Carefully reviewed by
The Management Trust, these vendors meet our standards for quality, professionalism, and
compliance, giving communities confidence that projects and services are in capable hands.

Learn more

Curated + vetted by The Management Trust

High standards for service, professionalism + accountability

Committed to supporting long-term community success

Trusted Partners

– Vetted by The Management Trust
– Demonstrated history of quality services
– Committed to the Trust Code of Conduct
– Verified licensing + insurance requirements
– Trusted resource for Boards seeking dependable vendors

Standard vendors

– Meet minimum vendor requirements
– Eligible to provide services to communities
– Listed in the vendor network

WHAT WE LOOK FOR

Trusted. Reliable. Professional.

We partner with service providers who share our commitment to quality, transparency +
customer satisfaction. Ideal Trusted Partners:

Deliver services safely + on time

Communicate clearly + proactively

Maintain good reputations in the communities they serve

Share our values of respect + accountability

Frequently Asked Questions

The updated program is designed to create stronger, more strategic partnerships by
increasing meaningful connections between vendors whose standards align with The
Management Trust, community managers, and board members. It focuses on delivering high-
quality services, fostering engagement, improving visibility, and ensuring more consistent
standards across the network.

Each tier is designed to offer increasing levels of visibility, access, and engagement
opportunities. Higher tiers include more touchpoints, such as events, networking opportunities,
and educational sessions, so our CAMs are educated about our top vendor partners and build
deeper relationships.

The program is built to provide measurable business value through:
• Increased exposure to community managers and board members
• More opportunities for direct engagement (e.g., events, lunch and learns)
• Enhanced credibility as a vetted Trusted Partnership
• Stronger alignment with communities actively seeking qualified vendors

Based on feedback, we are prioritizing more direct and consistent access to community
managers through structured events, expanded touchpoints, and clearer pathways for
engagement.

No. Beginning in October 2026, the Trusted Partners program will no longer require
participation in or payment of insurance premiums. This means vendors will not incur additional
insurance costs as part of program enrollment.

This change is designed to reduce financial barriers, simplify participation, and better align
program costs with the value delivered. Vendors will continue to be expected to carry standard,
appropriate business insurance, but the program itself will no longer include or mandate
insurance requirements or associated fees.

We recognize the importance of consistency and are committed to strengthening internal
alignment so that Trusted Partners are utilized and recognized uniformly. This includes clearer
guidelines, education, and reinforcement across our teams.

Pricing reflects the level of exposure and opportunities included in each tier. We recognize
that value must be clear and measurable, and we are committed to:
• Increasing transparency around deliverables
• Enhancing the quality and reach of opportunities
• Continuously evaluating pricing to ensure alignment with partner value

The Trusted Partners program is designed to elevate high-quality vendors. While
communities and boards ultimately make final decisions, the program strengthens your
positioning and increases your likelihood of being considered.

We remain committed to maintaining a high-quality network of vendors. The updated
program reinforces expectations through a clear Trust Code of Conduct and ongoing evaluation.
We are also working to strengthen consistency in the application of standards across all
partners.

Detailed program information is available through our program resources in onboarding. We
are also enhancing documentation to ensure all requirements are clear and accessible.

Each tier includes a defined set of engagement opportunities, such as lunch and learns,
networking events, and regional activations. We are refining how these are communicated to
ensure partners clearly understand the frequency, format, and expected reach of each
opportunity.

Based on our recent survey:
• Increasing clarity around program structure and benefits
• Improving communication of value
• Reinforcing vendor standards and program credibility
• Reviewing pricing and cost considerations

Your primary point of contact remains your CAM and your Division representative. We
encourage ongoing dialogue and welcome feedback to ensure the program continues to evolve
in ways that support your business goals.